This article explains how to update, repair the install of Acronis True Image 2018/2019 and do a clean installation to resolve a problem with the software if need be.
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Getting the installation file
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Get the installation file for Acronis True Image. If you do not have one, open https://account.acronis.com in a web browser, sign into your Acronis account and click Downloads under Acronis True Image section. The Installation file link will point to the latest build of Acronis True Image. Download and run the installation file:
Running the update/repair installation
If the build that you currently have installed is older, you will see the Update button. Click it to update to the latest build. All the program files, except settings, get rebuilt, just like during repair installation.
If the installer has the same version as you currently have installed on the computer, click Repair:
Reboot the computer after that, even if not prompted by the installer. See if the issue is resolved.
Clean install
Sometimes the problem lies not in the program core files, but in the configuration and cache files which are not changed by the repair and update procedures. If the repair installation does not help to resolve the problem, consider running a clean re-installation:
- Unless you follow this guide to resolve a technical issue, you can save existing settings and restore them upon reinstallation:
When the program behaves abnormally and the root cause of the problem is unknown, it is best to reconfigure backup plans anew rather than using the backup settings transfer feature. - Run the installation file or select to uninstall Acronis True Image from 'Apps and features' window or from 'Control panel' - 'Uninstall a program'. Click Uninstall. This will remove both the program itself and its saved/cached settings. Backup files will not be deleted and can be added back to the list of backups and continued later (via 'Add existing backup' option).
- Reboot the computer, even if not prompted by the uninstaller. This will completely unload Acronis True Image drivers and modules from computer memory.
- Install the program anew using the same installation file. Acronis True Image can only be installed on C:
- Use the function 'Add existing backup', as explained at https://kb.acronis.com/content/60918, to make previously made backups available. Then either delete them and define new backup tasks, or click 'Reconfigure' to resume appending new backups versions to the earlier backup set. If you follow the present instructions to resolve an error about a backup file or version not found or not accessible, it is best to free up space for new backups by deleting the just added backup and define a new backup task.
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Disk Utility User Guide
You can use Disk Utility to create a disk image, which is a file that contains other files and folders.
Note: You can burn information to a CD or DVD using the Burn command in the Finder. See Burn CDs and DVDs.
Create a blank disk image for storage
You can create an empty disk image, add data to it, then use it to create disks, CDs, or DVDs.
- In the Disk Utility app on your Mac, choose File > New Image > Blank Image.
- Enter a filename for the disk image, add tags if necessary, then choose where to save it.This is the name that appears in the Finder, where you save the disk image file before opening it.
- In the Name field, enter the name for the disk image.This is the name that appears on your desktop and in the Finder sidebar, after you open the disk image.
- In the Size field, enter a size for the disk image.
- Click the Format pop-up menu, then choose the format for the disk:
- If the disk image will be used with a Mac that has a solid state drive (SSD) and uses macOS 10.13 or later, choose APFS or APFS (Case-sensitive).
- If the disk image will be used with a Mac with macOS 10.12 or earlier, choose Mac OS Extended (Journaled) or Mac OS Extended (Case-sensitive, Journaled).
- If the disk image will be used with a Mac or Windows computer and is 32 GB or less, choose MS-DOS (FAT); if it’s over 32 GB, choose ExFAT.
- To encrypt the disk image, click the Encryption pop-up menu, then choose an encryption option.
- Click the Partitions pop-up menu, then choose a partition layout.
- Click the Image Format pop-up menu, then choose an option:
- Sparse bundle disk image: Same as a sparse disk image (below), but the directory data for the image is stored differently. Uses the .sparsebundle file extension.
- Sparse disk image: Creates an expandable file that shrinks and grows as needed. No additional space is used. Uses the .sparseimage file extension.
- Read/write disk image: Allows you to add files to the disk image after it’s created. Uses the .dmg file extension.
- DVD/CD master: Changes the size of the image to 177 MB (CD 8 cm). Uses the .cdr file extension.
- Click Save, then click Done.Disk Utility creates the disk image file where you saved it in the Finder and mounts its disk icon on your desktop and in the Finder sidebar.
- In the Finder, copy your files to the mounted disk image, then eject it.
- Restore the disk image to a disk.For more information about disk image types, see the manual (man) page for hdiutil.
Create a disk image from a disk or connected device
You can create a disk image that includes the data and free space on a physical disk or connected device, such as a USB device. For example, if a USB device or volume is 80 GB with 10 GB of data, the disk image will be 80 GB in size and include data and free space. You can then restore that disk image to another volume.
- In the Disk Utility app on your Mac, select a disk, volume, or connected device in the sidebar.
- Choose File > New Image, then choose “Image from [device name].”
- Enter a filename for the disk image, add tags if necessary, then choose where to save it.This is the name that appears in the Finder, where you save the disk image file before opening it.
- Click the Format pop-up menu, then choose an option:
- Read-only: The disk image can’t be written to, and is quicker to create and open.
- Compressed: Compresses data, so the disk image is smaller than the original data. The disk image is read-only.
- Read/write: Allows you to add files to the disk image after it’s created.
- DVD/CD master: Can be used with third-party apps. It includes a copy of all sectors of the disk image, whether they’re used or not. When you use a master disk image to create other DVDs or CDs, all data is copied exactly.
- To encrypt the disk image, click the Encryption pop-up menu, then choose an encryption option.
- Click Save, then click Done.Disk Utility creates the disk image file where you saved it in the Finder and mounts its disk icon on your desktop and in the Finder sidebar.
Important: Don’t create a disk image of a disk that you believe to be failing or that contains corrupted information. The disk image may not serve as a reliable backup.
For technical information about creating a restore disk image, see the Apple Software Restore (ASR) manual (man) page.
Create a disk image from a folder or connected device
You can create a disk image that contains the contents of a folder or connected device, such as a USB device. This method doesn’t copy a device’s free space to the disk image. For example, if a USB device or volume is 80 GB with 10 GB of data, the disk image will be 10 GB in size and include only data, not free space. You can then restore that disk image to another volume.
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- In the Disk Utility app on your Mac, choose File > New Image, then choose Image from Folder.
- Select the folder or connected device in the dialog that appears, then click Open.
- Enter a filename for the disk image, add tags if necessary, then choose where to save it.This is the name that appears in the Finder, where you save the disk image file before opening it.
- To encrypt the disk image, click the Encryption pop-up menu, then choose an encryption option.
- Click the Image Format pop-up menu, then choose an option:
- Read-only: The disk image can’t be written to, and is quicker to create and open.
- Compressed: Compresses data, so the disk image is smaller than the original data. The disk image is read-only.
- Read/write: Allows you to add files to the disk image after it’s created.
- DVD/CD master: Can be used with third-party apps. It includes a copy of all sectors of the disk image, whether they’re used or not. When you use a master disk image to create other DVDs or CDs, all data is copied exactly.
- Hybrid image (HFS+/ISO/UDF): This disk image is a combination of disk image formats and can be used with different file system standards, such as HFS, ISO, and UDF.
- Click Save, then click Done.Disk Utility creates the disk image file where you saved it in the Finder and mounts its disk icon on your desktop and in the Finder sidebar.
For technical information about creating a restore disk image, see the Apple Software Restore (ASR) manual (man) page.
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Create a secure disk image
If you have confidential documents that you don’t want others to see without your permission, you can put them in an encrypted disk image.
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Note: If you want to protect the contents of the system disk, turn on FileVault using the FileVault pane of Security & Privacy Preferences.
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- In the Disk Utility app on your Mac, choose File > New Image > Blank Image.
- Enter a filename for the disk image, add tags if necessary, then choose where to save it.This is the name that appears in the Finder, where you save the disk image file before opening it.
- In the Name field, enter the name for the disk image.This is the name that appears on your desktop and in the Finder sidebar, after you open the disk image.
- In the Size field, enter a size for the disk image.
- Click the Format pop-up menu, then choose a format:
- If you’re using the encrypted disk image with a Mac computer using macOS 10.13 or later, choose APFS or APFS (Case-sensitive).
- If you’re using the encrypted disk image with a Mac computer using macOS 10.12 or earlier, choose Mac OS Extended (Journaled) or Mac OS Extended (Case-sensitive, Journaled).
- Click the Encryption pop-up menu, then choose an encryption option.
- Enter and re-enter a password to unlock the disk image, then click Choose.WARNING: If you forget this password, you won’t be able to open the disk image and view any of the files.
- Use the default settings for the rest of the options:
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- Click the Image Format pop-up menu, then choose “read/write” disk image.
- Click Save, then click Done.Disk Utility creates the disk image file where you saved it in the Finder and mounts its disk icon on your desktop and in the Finder sidebar.
- In the Finder , copy the documents you want to protect to the disk image.
- If you want to erase the original documents so they can’t be recovered, drag them to the Trash, then choose Finder > Empty Trash.
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When you’re finished using the documents on the secure disk image, be sure to eject the disk image. As long as it’s available on your desktop, anyone with access to your computer can use the documents on it.
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To access the data in a disk image, double-click it. It appears on your desktop, and you can add, remove, and edit files on it just as you would with a disk.
See alsoAdd a checksum to a disk image using Disk Utility on MacVerify that a disk image’s data isn’t corrupted using Disk Utility on MacRestore a disk image to a disk using Disk Utility on MacConvert a disk image to another format using Disk Utility on Mac